Next time you walk to one of First bank of Nigeria branches you might not be welcomed by a human being, but a robot.
A recently released viral video captured a customer engaging with a robot representative offering to assist.
The two minutes video captured at one of First Bank of Nigeria branch in Abuja quickly gained traction on social media.
First Bank set digital pace in Nigeria, introduces robot representative operation…
The first Bank Plc have begun customer Service Representative Robot operation, leading the way in managing ever increasing customers demand through robot representative. The first of its kind pic.twitter.com/KUaHo1YzZC
— SGtv Nigeria (@SGtv_Global) June 19, 2023
Banks’ investment in technology
Over the years, Nigerian banks have been making significant investments in technology innovation and software.
According to Punch, in the first six months of 2022, banks committed over N81.92 billion to Information Technology services.
This marked a 58.69% increase from the N51.62 billion spent by the banks on the same services in the corresponding period of 2021.
Furthermore, most Nigerian banks have also introduced chatbots across different platforms to optimise their operations and enhance the customer experience.
